Kategorie: ITIL

After more than a decade of leading data teams at various organizations, including startups and enterprises, I’ve seen centralized functional organizations, centers of excellence, start-up one woman shows and agile, zombie agile, pods, squads, the federated, the „data as a product“ model. But after all the pivots, restructures, and retrospectives, I’ve landed on a conclusion that might raise eyebrows: most data teams should function as service teams—with the critical caveat that they adopt ITIL principles.