Contextualizing our world with data, part 2: Customer Relationship Management (CRM). Sarah Carr is a recovering Marketer who has gone on to become a CRM systems nerd. Aside from core CRM, Sarah also works on data governance, data quality, and privacy. Looking back at her journey, Sarah talks about how CRM went from email marketing to automated omni-channel orchestration of the customer experience. Sarah also gives her insight on how data teams and stakeholders can utilize self-service and data education to drive business forward together. Moreover, she discusses how Arts degrees can be good breeding grounds for analytical minds.
Contextualizing our world with data. A four part D3M Labs series about how communications professionals use data. Writing and other forms of communications might be art, however, technology is the means by which thoughts, news, images, etc. are conveyed, stored, measured and iterated. The impact can range from branding and connecting with customers and prospects, to reporting about world events.
Mor Eini’s career started in the Israeli Defense Force in the Office of the Prime Minister and took her to the VC ecosystem in Berlin. Mor Eini from APX, which is an early stage investor, explains how she evaluates a startup’s use of data. Mor also talks about the Israeli and Berlin ecosystems. She also shares her insights as a B2B investor on how data is a tool to create, foster, accelerate innovation, but data is not the innovation.
Consumer Insights is a natural partner of Data Analytics. While data analysts can show you in-depth what is happening, consumer insights can illuminate the how. The partnership between Consumer Insights, Data Analytics and other Insights functions can be powerful. This article will explain the benefits and how organizations can make it work,
The right mix of governance and freedom in architecture is still up for debate, end-to-end solutions are often-heard recommendations, low and no-code is expanding access to data and the customer journey could be seen as a source of revenue are some insights I gleaned from this spring’s Big Data World.
Customer segmentation is a means by which you group customers into an identifiable category that you can use as a basis for analysis of a specific group of customers. Customer segmentation is useful for activities such as strategic planning, campaign planning & customer targeting, product analytics, planning customer communications, customer experience management, churn prediction, upselling, cross-selling, acquisition, sales operations and more.
Monetizing customer relevancy through data-driven insights is key for any successful modern marketing campaign. Modern marketers work in a hypotheses-driven manner, using data to gain customer insight. Consumers and B2B customers have grown used to marketers understanding who they are, their behaviors, as well as when and how they want to communicate with you.
Ich hatte die Ehre, Jurymitglied bei den Quadriga Digital Communication Awards zu sein.Auf der After-Party baten mich einige Leute um Feedback und was sie beim nächsten Mal besser machen könnten. Hier ist eine Liste von Tipps, die nützlich sind, wenn es darum geht, die Wirkung Ihres Projekts zu vermitteln – und an jeden, der Key Performance Indicators (KPIs) verwendet, um den Wert Ihrer Arbeit zu kommunizieren.
At the after party some people asked me for feedback and what they could do better next time. Here is a list of tips that are useful when pitching the impact of your project, as well as to anybody using key performance indicators (KPIs) to communicate the value of your work.
The monetisation of customer relevancy through data-driven insights is essential for any successful marketing campaign in the digital economy. With the advent of social media, cloud computing, IoT and mobile applications, data sources and use cases for marketing and communications professionals are proliferating. Companies can collect data on customer preferences, attributes, actions and more to, for example, anticipate demand, increase customer satisfaction and loyalty, as well as proactively capitalize on acquisition, upsell and cross sell opportunities.